Privacy Policy | The Performance Hut

Effective Date: 1/1/2025

Your privacy is important to us at The Performance Hut. We are committed to safeguarding your personal information and complying with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information.

This policy applies to the services offered by The Performance Hut Pty Ltd (ABN 24 682 905 620), including our website (www.theperformancehut.com.au) and mobile app powered by Mindbody.

Statement of Commitment

At The Performance Hut, we recognise the importance of privacy and the trust you place in us when sharing your personal information. We only collect, use, and disclose information in line with this Privacy Policy and your expectations.

Personal information refers to details such as your name, contact information, date of birth, payment details, emergency contact, and health or medical history provided during your membership with us.

Collecting Personal Information

We collect personal information to provide you with our services, manage memberships, and ensure your experience with us is safe and tailored to your needs. You may provide this information through:

Membership applications (online or in-person)
Booking or purchasing services via the Mindbody platform
Body scans through InBody
Communication with our staff or website.

You are not obligated to provide your personal information; however, failure to do so may prevent us from delivering certain services or products.

Sensitive Information

We may collect sensitive information, such as your medical history or physical health details, to provide safe and effective fitness services. Sensitive information will only be used with your consent or as required by law, such as in emergencies.

Use of Tracking Technologies

Our website and mobile app may use cookies, web beacons, and other tracking technologies to improve your experience, monitor usage, and optimise our services. These technologies do not personally identify users but may link to information stored on our systems.

You can adjust your browser settings to disable cookies; however, this may limit functionality.

How We Use Your Information

We use your personal information for purposes including:

Providing and managing your membership and services
Processing payments securely via the Mindbody platform
Communicating promotions, updates, and events
Personalising your experience and improving our services
Ensuring safety during activities through health disclosures
Meeting legal obligations and resolving disputes.

Marketing

We may send promotional emails to current and past members. You can opt out of marketing communications at any time by clicking “unsubscribe” in the email or contacting us directly.

Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties to provide essential services, such as:

Payment processing via Mindbody
Marketing services via platforms like Mailchimp, Facebook ads, Google ads, Instagram ads
External security companies managing CCTV systems.

We may also disclose your information to comply with legal obligations, protect our rights, or safeguard public safety.

Use of Photographic or Video Images

By becoming a member of The Performance Hut, you consent to the use of photographic or video images taken during classes, workshops, or events for promotional, marketing, and community engagement purposes.

How We Use Images

Photographs or videos may be used on our website, social media platforms, email newsletters, or other promotional materials.
Images will focus on showcasing our facilities, classes, and the community atmosphere at The Performance Hut.

Your Rights

While consent is granted as part of your membership, if you do not wish to appear in photographs or videos, you can notify us in writing at admin@theperformancehut.com.au, and we will take reasonable steps to accommodate your preferences.
If you notice an image of yourself being used and would like it removed, please contact us at the same email address, and we will promptly address your request.

We strive to ensure that all images used respect our members' preferences while highlighting the vibrant community at The Performance Hut

Storage and Security

Your personal information is securely stored on Mindbody servers and accessible only to authorised personnel, such as our owners and staff. Mindbody complies with industry standards for data protection.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We can destroy or de-identify personal information when it is no longer needed by request, except where required by law.

Access and Correction

You have the right to access and update your personal information stored with us. To request a correction or deletion of your data, please contact us at admin@theperformancehut.com.au or via the Mindbody app.

Please note that deleting your information may limit our ability to provide services.

CCTV Use

Our premises are monitored by an external security company to ensure safety. CCTV footage is used strictly for security purposes and is retained per legal requirements.

Problems, Queries, or Complaints

If you have any concerns about how we handle your personal information or believe we have breached privacy laws, please contact us at:

The Performance Hut
Email: admin@theperformancehut.com.au
Phone: 0423 955 547

We will investigate your complaint promptly. If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at:

Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website.

Thank you for trusting The Performance Hut with your personal information.